Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, please contact us at kneelo.shop@gmail.com. Once your request is reviewed and approved, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, with all parts included. You will also need the receipt or proof of purchase.
Damaged or defective items
Please inspect your order when you receive it. If your Kneelo arrives damaged, defective, or does not work as described, contact us within 30 days of delivery with your order number and a photo or short video of the issue. We will cover the return shipping and send a replacement or issue a full refund.
Return shipping
For non-defective returns, return shipping costs are paid by the customer. Original shipping fees are non-refundable.
Exchanges
The fastest way to get a different option (Solo or Duo) is to return the item you have and, once the return is accepted, make a separate purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.
If more than 15 business days have passed since your return was approved, please contact us at kneelo.shop@gmail.com.